雅思口语话题Part3范文: a product you bought which made you very happy

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本文为9-12月雅思口语Part3参考范文：Describe a product you bought which made you very happy，形容一个你所学的让你感兴趣的学科，想不出答案？各路烤鸭还不速速来收藏，与口语的新题旧恨，请在易伯华处一笔斩断。更多9-12月雅思口语题库高频话题Part3范文小编正疯狂整理中，尽情期待。此范文仅作参考，唯一的王道在于勤加练习，攒足了勇气值，攒足了训练量，口语必高分。加油。

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参考范文：Describe a product you bought which made you very happy

1. Is service better in large shops or in small shops? 大店服务比小店好吗？

Oh, no doubt, in small ones as they have a greater emphasis on customer

service than large ones. They create a great shopping environment with quality

products, outstanding customer service and advice from friendly expert staff.

Shoppers just can't resist this personal attention and staff's commitment to

service. What is more, customers can be sure that in difficult situations they

will get sincere empathy from staff who will do their best to resolve complaints

in their favour. As far as large shops are concerned, their impersonal service

standard operating procedures an indifferent calmness often repel bi more and

more turning them to smaller stores which have, to my mind, become the leaders

of consumers' preferences, first of all, for their excellent personal

service.

2. What do people do when they get bad service? 遇到恶劣服务态度人们会做什么？

Well, I guess they, first of all, voice their complaints trying to get some

kind of solution or compensation from the company. If the company wholly fixes

the situation, I guess, it only strengthens customer loyalty, and the shoppers

don't take any other actions. But if the company ignores or dismisses the

complaints, I am more than sure that dissatisfied customers will not willingly

do business with this company again. What is more, they will spread news of bad

customer service sharing their points with as many people as possible, which

might negatively influence the company's business.

3. How can a company maintain the quality of the service that it gives to the

public? 一个公司如何保持对外的服务质量？

Oh, I think it could be done by actively reaching out to customers and trying

to gather their feedback on service quality, and suggested areas of improvement.

It's very important for companies to identify common issues and demands of

customers and customize their service offerings. It's also essential to spend

generously on training personnel to adequately handle customer queries and

complaints. In cases when a customer has already complained about poor service

quality, it's important for businesses to take steps to redeem the situation.

All these actions will, no doubt, help the companies maintain the quality of

their service.

4. What's an example of a difficult situation involving the public that an

employee might need to deal with? 举一个员工处理困难的对外涉及公共事件的情况的例子。

Well, to my mind, the most common example of such a difficult situation is

broken promises. I am more than sure that any broken promise will compound a

complaint and lead to distrust, which will complicate a matter and make it more

difficult to deal with it. One more tough situation an employee might need to

handle is low quality of products or services or defective products. If the

company promised goods of high quality but delivered low-quality products,

customers will share this bad experience publicly and most likely complain ii

social media networks, which again will complicate solving the conflict. I think

there might also be troubles with complaints about hidden information and costs,

not giving full product explanations and even not willing to admit a

mistake.

5. Do you think it's important for a company to provide after-sales

service? 你认为公司提供售后服务重要吗？

Well, definitely yes 'cause by providing clients with after sales service

companies, first of all, get truly satisfied customers and, as a result,

referrals, repeated orders and endorsement, which is really important for every

business. What is more, they get positive feedback about their products and

services, not only build customer loyalty and retain existing customers, but

also attract new ones. I can also add that after sales service helps businesses

capture a market share, build trust and credibility and gain a good reputation.

So, yeah, it's really important.