雅思G类小作文范文--道歉信

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以下就是雅思频道为大家整理的“雅思写作移民类(G类)道歉信范文一例”的详细内容。

Task：

You got a complaint from a customer.

Write a letter to the customer. In your letter

1) describe why you made the mistake

2) tell the customer how you would make up for this

Sample answer：

Dear Sir/Madam,

I received your letter yesterday complaining that the central heating system

in your new house had not been completed by the date promised. I feel awfully

sorry that the problem has been caused by my mistake about the date for

completion on referring to our earlier correspondence.

I mistook your date of completion for next week due to my inattention, so the

working team installed the system according to the wrong date. I realize the

inconvenience that our oversight must be causing you and will do everything

possible to avoid any further delay. I have already given instructions for the

work to have priority and the engineers working on the job to be placed on

overtime.

I assure you that these arrangements should see the installation completed by

next weekend. I hope the settlement of this matter can meet your wishes.

The fault is entirely mine and I deeply regret that it happened.

Yours sincerely,

XXX